FREQUENTLY ASKED QUESTIONS

I ORDERED MY QUICKY COPPER PAN AND IT SAID SHIPPING WILL TAKE 3-6 WEEKS. WHY SO LONG?
Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”

HELP! I PLACED AN INCORRECT ORDER. HOW CAN I CHANGE THIS?
What you want to do is call this toll free number for customer service: __________________. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.

I ORDERED QUICKY COPPER PAN, BUT I HAVEN'T BEEN CHARGED YET. WHEN SHOULD I EXPECT TO BE CHARGED?
We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.

IS MY QUICKY COPPER PAN SAFE TO USE ON MY GLASS OR ELECTRIC COOK TOP?
Since every cook top is different, we advise you to refer to your stove's manufacturer's instructional manual prior to using your Quicky Copper Pan on any glass or electric cook top surface. The Quicky Pan is designed to be used on Gas burners, both in your kitchen and your buttons outdoor range.

WHAT ARE THE DIMENSIONS OF THE PAN?
The 12-inch Quicky Copper Pan has the following dimensions: 
- top of cooking surface: 12-inch diameter 
- bottom of cooking surface: 12-inch diameter 
- pan depth: 1-inch
- handle length: 9 -inches 
- total length: 20 -inches

WHAT COLOR IS THE QUICKY COPPER PAN?
The Quicky Copper Pan has a copper cooking surface, red exterior, and copper colored safety handle.

DOES THIS PAN INCLUDE A LID?
Yes, If you buy the entire system. Lids for the 12-inch Pan are sold separately. Click Here For Lid

IS THERE A RECIPE GUIDE INCLUDED?
If you purchase the Complete Quicky Pan System a Recipe book is included for FREE. You can also get a Free Cookbook by taking advantage of the free offer on this website. Or the book can be purchased separately for $19.99 Click Here For Cookbook

WHAT COOKTOPS ARE QUICKY COPPER PAN COMPATIBLE?
These Quicky Copper Pans are compatible with most gas cooktops. Always check your stove manufacturer's manual prior to use.

WHAT MAKES UP THE NON-STICK COATING?
A layer of copper-infused ceramic lines the entire cooking surface. This heats food evenly and prevents sticking.

WHAT DOES PFOA AND PTFE MEAN?
PFOA and PTFE are man-made plastic coatings found in most cheap non-stick cookware. While cooking with non-stick cookware made with these chemicals may not cause immediate concern, continual overheating could make the coating flake off into food. Quicky Copper Pan does NOT contain these chemicals.

WHAT DO I DO WITH THE PAN AFTER PURCHASE?
We recommend that you hand wash your pan prior to first use in warm, soapy water. After that it is Dishwasher Safe.

HOW DO I SEASON THE QUICKY PAN?
The 12” Quicky Copper Pan needs to be seasoned prior to first use. Follow the following steps to season: 
1. Spread a light coating of vegetable oil over the entire inside surface of the pan. 
2. Place pan in an oven preheated to 250-degrees Fahrenheit for 20 minutes. 
3. Use caution and handle only with oven mitts while carefully removing from the oven. 
4. Let the pan cool completely. 
5. Wipe away excess oil with a cloth or paper towel. 
6. You are now ready to start cooking! 

To maintain the exceptional performance of Quicky Copper Pan, we recommend that you repeat this process at least twice a year.

FOOD IS STARTING TO STICK TO MY PAN. WHAT DO I DO?
If food starts to stick to your Red Copper® Pan, repeat the seasoning process. For burnt-on messes, saturate with oil and let sit for 5-10 minutes. Then wipe clean.

HOW DO I WASH MY QUICKY COPPER PAN?
We recommend hand washing your Red Copper® Pan with warm water and a mild dishwashing detergent. Allow to air dry or dry with a soft towel. However, it is dishwasher safe.

CAN THE QUICKY COPPER PAN BE USED DIRECTLY ON A GRILL?
We do not recommend using this pan directly on your grill, as the high heat may harm the pan and or the handle. With the Complete Quicky System, you will receive an outdoor butane range that is specially designed for outdoor cooking with Quicky Pan.  Click Here For Butane Range
UP TO WHAT TEMPERATURE IS THIS QUICKY COPPER PAN HEAT RESISTANT?

The Quicky Copper 12" Pan is oven safe up to 300-degrees Fahrenheit. It is not designed for use in an oven. It is designed for use on a stovetop where you can use it on High-heat or High-flame and it is safe.

CAN I USE IT IN MY BROILER?
No, the Quicky Pan is designed for stovetop use on a gas burner or outdoors on the Quicky butane range.

WHAT TYPES OF UTENSILS SHOULD I USE IN MY QUICKY COPPER PAN?
To ensure the longevity of your Quicky Copper Pan, we recommend that you use wooden, silicone, or plastic utensils on the cooking surface. Metal utensils are not recommended.

WHAT ARE THE CONDITIONS OF THE LIFETIME REPLACEMENT GUARANTEE?
Quicky Copper 12" Pan has a lifetime replacement guarantee that covers the lifetime of the product. Should anything happen to your Quicky Copper 12” Pan under normal usage simply return the unit with a $9.99 handling fee and you will receive a replacement. Mistreatment, misuse, and intentional abuse of Quicky Copper 12" Pan is not covered under the lifetime warranty.